Last updated 1 January 2026
You can cancel a requested or confirmed booking from your dashboard at any time before the excursion takes place. Completed excursions cannot be cancelled.
Naturalists may decline a pending request — for example when the weather, group size or fitness level makes the trip unsafe. The guest is notified with the reason.
Either side can mark a confirmed excursion complete once the date has passed. Bookings that nobody marks are completed automatically a day later, which is what unlocks the guest's review.